When are you open?
Everyday during the Season from April through to November. If the weather is particularly inclement, we may sometimes be forced to shut up shop but that is never our first choice.
Do I have to make a booking? Or can I just show up if the mood takes me?
You can indeed. We always have staff on the riverside to take bookings and sell tickets. It is wise to bear in mind, however, that availability may vary.
Do you accept credit cards?
Of course we do. All major cards are accepted apart from Diners Club cards.
How much notice do I need to give of a private tour?
We generally ask that you give us at least 24 hours if you’re booking on line. That’s not to say that it’s impossible for you to book a private tour for the same day but we would appreciate it if, under those circumstances, you would give us a call so that we can check availability.
Is it safe for children?
We consider punts to be very safe and have no minimum age limit for a punt tour. If you are concerned, we can make life jackets available on request.
What about the elderly or infirm?
You don’t need to have any particular levels of fitness to go on a punt tour. It is worth noting though that the seats are fairly low and that these may be a challenge for those with stiff joints. If your elderly relative is fit enough sit down on a low stool and then stand back up again, even if they do need a little help, we think that they’ll have a fabulous time.
Is there disabled access?
We regret that the structure of a punt and the means of climbing aboard do not allow for us to wheel a chair onto a punt. If you’re happy to leave a wheel chair with staff on the shore, however, a disabled individual can be lifted onto and out of a punt.
I can’t imagine that there will be room for my luggage/pushchair/pram on the punt. Can I leave it with someone?
You never know what we can accommodate on a punt, they were originally designed to carry cargo, but if there really is no room we are happy for you to leave bulky items with a member of staff at the cash desk.
What is my proof of booking if I book online?
If you make your booking online you will get a virtual ticket which you can print out or show to the staff on your smart phone or tablet when you arrive.
Can we decorate the Punt?
You can indeed, give us a little notice and we can make the punt available ahead of time. If you’d like the punt to be decorated but don’t have the time to decorate it yourself, we will be more than happy to that for you.
Can we bring our own food? Or do we have to use your caterers?
We offer catering because we want to make your Cambridge punting experience a joy for you and we are willing to take the work off your hands to make that possible, not because we want you spend all your hard earned cash on an expensive punt ride. If you’re happy to arrange your own catering, so are we, we’ll even tell you the best places to buy your provisions.
I’d like to give punting a go, do you think our guide will let me have a bash?
If you’re up for a challenge, you’re more than welcome to have a punt at punting and we’ll even give you a lesson. We won’t blame you if you decide to hand the pole back though, it’s not as easy as it looks.
Should I tip the guide?
There is no obligation to tip the guide but that’s not to say that a monetary show of appreciation won’t be welcome if you’ve really enjoyed your trip. We leave it up to your discretion.
Can I take out a punt without a guide?
You can, and good on you for wanting to give it a try. Availability may depend on how many punts we have in use on public and private tours that day and you may need to give us a little bit of notice.
What if I can’t make my booking?
Oh no! We can’t imagine that you’ll be looking to cancel your booking for no good reason and with enough notice we’ll do everything we can to make sure that you’re not out of pocket. We ask for at least 48 hours notice for a full refund and if disaster hasn’t given as much notice to you, we’ll work with you to move your tour to a new date and time after the dust has settled.
What if it rains?
Ah England, a green and pleasant land because the frequent precipitation keeps the grass growing lusciously. Rain is sadly always a risk. If the day is less than bright and sunny, we will provide you with blankets and umbrellas so that you can enjoy your tour in spite of the British weather. If it’s a short sharp shower while you are en route, we will likely take shelter under a bridge until it passes. If, however, less than bright and sunny becomes torrential or tempestuous, you may be able to move your booking to another day.